John S. Rizza Family Dentistry

7 First Street, North Andover, MA 01845

(978) 685-5804

Celebrating Over 35 Years of Healthy Smiles!

Reader's Choice Award 6 Consecutive Years

Home of First Street Smiles

Frequently Asked Questions (FAQs)

How do I get to your office?

Please check our website under driving directions for a map and detailed directions.


Is your office handicap accessible?

Yes, our office is at street level to aid you in a wheel chair or power wheel scooters.


What is your payment policy?

We accept cash, checks, Visa, MasterCard, Discover, and American Express. Payment for cleanings, exams, x-rays and fillings are expected at time of service. Multi-visit services are arranged prior to treatment. If you have dental insurance, my staff will call your company for eligibility. Based on the information, you may be asked to pay your portion not covered by your plan. In fairness to all patients, any information given over the phone by your insurance company is never a guarantee of payment. Patents will be responsible for all uncovered expenses.


When is the best age to bring my child for dental treatment?

The best age is age 4. Most children respond best to examination and tooth cleaning at this time. It is always best to bring a 3 year old to your own cleaning, so they may become acquainted with the office and staff.


How important is it to keep regular cleanings and check-ups?

It has been shown through research that good oral hygiene promotes good overall systemic health. It has also been shown poor oral hygiene may certainly contribute to heart disease, liver malfunction, and potential pancreatic disease. You will always be urged to book your next cleaning 3, 4, or 6 months in advance.


How frequently do I require x-rays?

Dr. Rizza will need a complete series of x-rays, as a diagnostic tool, with all patients at the time of your comprehensive treatment planning visit. They are necessary for finding hidden cavities, bone loss, or disease. The x-rays coupled with a through oral exam are vital to good dental health. Once a complete set of x-rays are established, only 2 films are taken yearly to check between posterior teeth. A complete series of x-rays may be repeated every 3 years as recommended by the American Dental Association.


Insurance FAQs


What insurance do you take?

Our office is affiliated with most dental insurances. Delta Dental and Blue Cross Blue Shield were contracted many years ago. Since the early years, hundreds of popular insurance’s have come about. Electronic processing agencies can partner with most plans and process the claims in most cases within 14 days.


How do you handle my insurance benefits?

Delta and Blue Cross Blue Shield have been contracted for 26 years. These plans require billing to their offices first. You will be responsible for any pre-determined percentage at time of service. Other insurances vary to such a great degree, it is impossible to predict their payment and frequency. For some of these, patients pay for preventative and filling services and then are refunded by the company to your home. Expensive dental treatment such as crowns (caps), bridges, and implants are always pre-determined in a customary fashion to your insurance company. You will pay only your portion at the time services are rendered.


What happens if I change dental insurances?

The staff is qualified to quickly obtain eligibility for you and your family. We can make the appropriate adjustments with our processing agency to have you set up generally, within a few minutes.


Does insurance cover all dental treatment?

No, dental treatment does not cover all phases of dental treatment. Insurance was designed to help manage the costs of treatment.


Who can answer my insurance questions?

Our experienced staff can interact directly with your insurance company, to personalize your needs with appropriate and available benefits. This is sometimes a daunting task of communicating in a difficult and confusing insurance world.

Please feel free to ask any additional questions that you may have.  Your understanding and cooperation is an important part of your total patient care.



Dr. Rizza

Can the Doctor be contacted for emergencies when the office is closed?

Dr. Rizza carries with him a mobile pager 24 hrs.  His paging telephone number is advertised on his voice answering system.  When you telephone the office, press the emergency prompt.  If Dr. Rizza is away for professional meetings, out of town or on vacation, an associate dentist nearby will be on call for emergencies.  Please note, that phone systems that do not accept private numbers must be UNBLOCKED or a return call may not be received from the doctor.


What is considered a dental emergency?

Pain is usually the determining factor.  Never allow the slightest pain to go unchecked if it presents for more than 2 days.  Any fractured fillings or broken teeth should be treated immediately.


Should I keep my appointment if I am not feeling well?

If not feeling well, contact the office and my staff will advise you whether or not to honor or reschedule your appointment.


What is your cancellation policy?

It is required to have a 36 hour notice of cancellation, from the time of your appointment. Patients with cancellations without a 36 hours notice will incur a minimum fee of $60.00.


If required to pre-medicate for my visit, can you arrange for the prescription?

Yes, our office staff will contact your physician’s office and inquire exactly what you need for medication. Your physician may render your first prescription to your pharmacy. We may renew as necessary and will check in with your physician on a frequent basis as your needs may change.


How quickly can a new patient get an appointment?

If you are in an emergency situation with associated pain, you are normally seen the same business (working) day. If you are looking to establish you or your family with exams, cleanings etc., our staff will provide you an appointment within a ten day time frame.


Do you take referrals?

Dr. Rizza currently accepts new patient referrals for his existing patient base of 34 years of practice.

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Office Hours

Mondays: 8:00 AM – 7:00 PM

Tuesdays: 8:00 AM – 7:00 PM

Wednesdays: 8:00 AM - 5:00 PM

Thursdays: 8:00 AM – 2:00 PM

Fridays: Closed

Saturdays: 8:00 AM - 2:00 PM (every other Saturday)


For Emergency Dental Only

Pager: (978) 545-4618


7 First Street

North Andover, MA 01845

Phone: (978) 685-5804

Fax: (978) 685-7556